Shipping & Delivery Policy

Last updated: [29 August 2025]

Thank you for shopping with AYZAH Group. We are committed to delivering your order quickly and safely. Please read our policy carefully.

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1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation through Razorpay.

• Orders placed on weekends or public holidays will be processed on the next working day.

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2. Delivery Timeline

• Kerala & Nearby States: 3–5 business days.

• Rest of India: 5–9 business days.

• Delivery time may vary slightly depending on your location and courier partner.

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3. Shipping Charges

• Free Shipping on orders above ₹999 (you can change the amount).

• A standard delivery fee of ₹60–₹99 applies for orders below the free shipping limit.

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4. Payment Method

• We accept secure online payments via Razorpay (UPI, Debit Card, Credit Card, Net Banking, Wallets, etc.).

• Cash on Delivery (COD) is not available.

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5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via SMS/Email/WhatsApp.

• You can track your shipment through our courier partner’s website or our store’s tracking page.

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6. Delivery Issues

• Please ensure your delivery address and contact details are accurate at checkout.

• If the delivery fails due to incorrect address or unavailability, re-delivery charges may apply.

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7. Delays

• In rare cases, delivery may be delayed due to weather conditions, strikes, natural calamities, or courier-related issues.

• We will keep you informed in case of any major delay.

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8. International Shipping

• Currently, we do not offer international shipping. Orders are delivered within India only.